Privacy Policy
How we collect, use, and protect information when you use our website and software.
Effective Date: September 2026
SERBESA SOFTWARE LLC ("SERBESA," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect information when you:
- Visit serbesasoftware.com (the "Website");
- Purchase SERBESA Driver Care;
- Download, install, or use our Software;
- Contact us for customer or technical support; or
- Otherwise interact with SERBESA.
This Privacy Policy should be read together with our Terms & Conditions, SERBESA Driver Care EULA, Refund Policy, and Cookie Policy, where applicable.
1. About SERBESA SOFTWARE LLC
SERBESA SOFTWARE LLC is an independent software publisher based in Nevada, United States.
Legal Name: SERBESA SOFTWARE LLC
Address: 732 S 6th ST, STE N, Las Vegas, NV 89101, USA
Email: support@serbesasoftware.com
Website: serbesasoftware.com
For purposes of applicable privacy laws, SERBESA SOFTWARE LLC may act as the entity responsible for personal information described in this Privacy Policy, subject to the specific circumstances and applicable law.
2. Information We Collect
The information we collect depends on how you interact with us.
We may collect the following categories of information.
2.1 Information You Provide
You may provide information directly to us when you:
- Purchase our Software;
- Contact customer support;
- Request a refund;
- Send us an email;
- Submit an enquiry;
- Communicate with us about a technical issue; or
- Otherwise communicate with SERBESA.
This information may include:
- Name;
- Email address;
- Order or transaction information;
- Purchase date;
- Information included in your support request;
- Technical information you voluntarily provide; and
- Other information reasonably necessary to respond to your request.
Please do not send passwords, full payment-card numbers, or other unnecessary sensitive information through email or support communications.
3. Payment Information
Purchases of SERBESA Driver Care are processed through Dodo Payments, which acts as our Merchant of Record for transactions.
When you purchase the Software, payment information may be collected and processed by Dodo Payments and its applicable payment infrastructure.
SERBESA does not receive or store complete payment-card numbers.
We may receive or have access to limited transaction-related information necessary to:
- Confirm your purchase;
- Provide your Software license;
- Deliver your download information;
- Provide customer support;
- Process refunds; and
- Maintain appropriate business and transaction records.
Dodo Payments may process personal and payment information under its own privacy practices and applicable terms.
Where a third-party payment provider processes information directly, its privacy policy may also apply.
4. Order and Purchase Information
When you purchase SERBESA Driver Care, we may receive or retain information associated with the transaction, such as:
- Customer name;
- Email address;
- Order information;
- Purchase date;
- Product purchased;
- Transaction or order identifier;
- Refund information; and
- Other information reasonably necessary to administer the transaction.
We use this information to fulfill your purchase and maintain appropriate records of transactions.
5. Software License and Delivery Information
After a successful purchase, your Software license key and download/setup information are delivered electronically to the email address provided during checkout.
We may use your email address and transaction information to:
- Deliver your license information;
- Provide download instructions;
- Confirm your purchase;
- Respond to delivery problems;
- Provide transaction-related communications; and
- Provide support associated with your purchase.
For security and authenticity reasons, SERBESA Driver Care is distributed through authorized electronic delivery channels.
We recommend obtaining the Software only through the official SERBESA website and authorized delivery process.
6. Information Collected Through the Website
When you visit our Website, certain technical information may be collected automatically by the Website or third-party analytics technologies.
Depending on the technologies in use, this may include:
- IP address;
- General geographic location derived from IP address;
- Browser type;
- Device information;
- Operating system;
- Referring URLs;
- Pages visited;
- Approximate session information;
- Website interaction information;
- Date and time of access; and
- Similar technical information.
We use this information primarily to understand Website usage, monitor Website performance, identify technical problems, and improve the Website and our services.
7. Google Analytics and Google Tag Manager
Our Website uses Google Analytics and Google Tag Manager technologies.
Our current Google Analytics measurement identifier is: G-4D6EFSJ8JJ
These technologies may collect information about how visitors interact with our Website, depending on the configuration of the relevant services and your applicable consent choices.
Analytics information may include information such as:
- Pages viewed;
- Website interactions;
- Browser and device information;
- Approximate location;
- Referring pages;
- Session information; and
- Other Website usage data.
We use analytics information to understand Website traffic, evaluate Website performance, identify areas for improvement, and better understand how visitors use our Website.
Where applicable law requires consent for non-essential analytics technologies, we will seek consent before using those technologies.
Google may process information collected through its services in accordance with its own privacy practices.
9. Information Processed by SERBESA Driver Care
SERBESA Driver Care is a desktop utility designed to help users identify and manage computer drivers.
To perform supported driver-management functions, the Software may locally read information about the computer's hardware and installed drivers.
This may include information such as:
- Hardware/device identifiers;
- Graphics hardware;
- Audio hardware;
- Wi-Fi/network adapters;
- Chipset information;
- Printer-related hardware;
- Other connected or installed devices;
- Installed driver versions; and
- Other technical information necessary to identify applicable driver updates.
This information is used to assist with driver identification and matching.
Local Processing
Hardware specifications and driver-version information may be processed locally by the Software for driver-management purposes.
The Software is designed to use this information to compare the user's system configuration with available driver information.
The exact information processed may depend on the user's computer, installed hardware, Windows configuration, and the Software version.
10. Driver and Hardware Information
SERBESA Driver Care may interact with driver information associated with third-party hardware manufacturers.
These manufacturers may include companies such as:
- NVIDIA;
- Intel;
- AMD;
- Realtek;
- HP;
- Dell;
- Lenovo;
- ASUS;
- Logitech; and
- Canon.
This list is illustrative and is not exhaustive.
SERBESA does not manufacture these third-party hardware products and is not affiliated with or endorsed by these manufacturers unless expressly stated otherwise.
Information relating to hardware and drivers may be necessary for the Software to identify applicable driver packages.
11. System Information and Technical Diagnostics
When you request technical support, we may ask you to provide technical information necessary to investigate your issue.
Depending on the support request, this may include:
- Windows version;
- Software version;
- Hardware configuration;
- Driver version;
- Error messages;
- Installation information;
- Relevant system details; and
- Other information you voluntarily provide.
We use this information to troubleshoot problems, provide technical assistance, and improve our Software.
We do not require you to provide unrelated personal information simply to obtain technical support.
12. How We Use Personal Information
We may use information we collect for purposes including:
Order Fulfillment
- Processing and administering purchases;
- Confirming transactions;
- Delivering license keys;
- Providing download information;
- Maintaining transaction records.
Customer Support
- Responding to emails;
- Troubleshooting technical issues;
- Investigating Software problems;
- Communicating about support requests.
Refunds
- Verifying purchases;
- Processing eligible refund requests;
- Communicating with customers regarding refunds.
Website Operations
- Operating and maintaining the Website;
- Detecting technical problems;
- Improving Website functionality;
- Understanding Website usage.
Analytics
- Measuring Website traffic;
- Understanding visitor behavior;
- Evaluating Website performance;
- Identifying opportunities for improvement.
Security and Abuse Prevention
- Protecting our Website and systems;
- Detecting unauthorized activity;
- Preventing fraud or misuse;
- Enforcing our Terms and applicable agreements.
Legal and Business Purposes
- Complying with applicable legal obligations;
- Responding to lawful requests;
- Establishing or defending legal claims;
- Protecting our rights and property;
- Maintaining appropriate business records.
13. Legal Bases for Processing
Where privacy laws such as the GDPR or UK GDPR apply to our processing, we may rely on one or more lawful bases depending on the circumstances.
These may include:
Performance of a Contract
We may process information necessary to:
- Complete your purchase;
- Deliver the Software;
- Provide license information;
- Process refunds; and
- Provide requested support.
Legitimate Interests
We may process information where reasonably necessary for legitimate business interests, such as:
- Maintaining Website security;
- Preventing fraud;
- Improving our Software;
- Understanding Website performance;
- Providing customer support; and
- Protecting our business and legal rights.
Consent
Where consent is required, we may request your consent before processing information for purposes such as certain analytics or other non-essential technologies.
You may withdraw consent where applicable, although withdrawal does not affect processing that occurred before withdrawal.
Legal Obligations
We may process information where necessary to comply with applicable laws, regulations, legal proceedings, or lawful requests.
14. How We Share Information
We do not sell your personal information to advertisers or third-party data brokers.
We may share information with service providers where reasonably necessary to operate our business and provide our products and services.
These providers may process information on our behalf and may include:
- Payment and Merchant of Record providers;
- Email and delivery infrastructure providers;
- Website analytics providers;
- Hosting and technology providers;
- Customer-support providers;
- Security and fraud-prevention providers; and
- Other service providers necessary to operate our business.
We aim to limit information shared with service providers to information reasonably necessary for the services they provide.
15. Dodo Payments
Dodo Payments acts as the Merchant of Record for purchases of SERBESA Driver Care.
Dodo Payments may process information necessary for:
- Payment processing;
- Transaction administration;
- Tax handling;
- Billing;
- Refund processing; and
- Other merchant-of-record functions.
SERBESA does not receive or store complete payment-card numbers.
Information processed by Dodo Payments is also subject to its applicable privacy practices and terms.
16. Email and Communications Providers
We may use third-party email or communications infrastructure to deliver:
- License information;
- Download instructions;
- Transaction communications;
- Support responses;
- Refund communications; and
- Other necessary business communications.
These providers may process your email address and related communication information solely as necessary to provide their services.
17. No Sale of Personal Information
SERBESA does not sell customer personal information to advertisers or third-party data brokers.
We do not authorize third parties to purchase customer information from us for their own unrelated marketing databases.
This commitment does not prevent us from using service providers that process information on our behalf as described in this Privacy Policy.
18. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Providing products and support;
- Maintaining transaction records;
- Processing refunds;
- Resolving disputes;
- Protecting our business;
- Complying with legal obligations; and
- Maintaining appropriate business records.
The appropriate retention period may vary depending on the type of information and the reason it was collected.
Where information is no longer reasonably required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal or business-record requirements.
19. Data Security
We take reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
These measures may include appropriate technical, administrative, and organizational safeguards.
However, no website, software application, email transmission, or electronic storage system can be guaranteed to be completely secure.
Accordingly, we cannot guarantee absolute security of information transmitted to or stored by us.
20. Your Privacy Rights
Depending on where you live and the privacy laws that apply to you, you may have rights concerning your personal information.
These may include the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of personal information;
- Request information about how your data is processed;
- Object to certain processing;
- Restrict certain processing;
- Request portability of certain information; and
- Withdraw consent where processing is based on consent.
These rights are subject to applicable legal limitations and exceptions.
21. How to Exercise Your Rights
To request access, correction, or deletion of your personal information, contact us at: support@serbesasoftware.com
Please include enough information for us to understand and process your request.
For security purposes, we may need to verify your identity or confirm that you are the person associated with the relevant information before completing certain requests.
We will respond within the timeframe required by applicable law.
22. California Privacy Rights
If you are a California resident, California privacy laws may provide additional rights concerning your personal information.
Depending on the circumstances and applicable law, these may include rights to:
- Know or access certain personal information;
- Request deletion;
- Request correction;
- Obtain information about categories of personal information collected or disclosed;
- Opt out of certain activities where applicable; and
- Exercise applicable privacy rights without unlawful discrimination.
SERBESA does not sell personal information to advertisers or third-party data brokers.
To submit a privacy request, contact: support@serbesasoftware.com
We will evaluate California privacy requests according to the requirements applicable to our business and the circumstances of the request.
23. European and UK Privacy Rights
If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar privacy protections, you may have additional rights under applicable privacy laws.
Depending on the circumstances, these may include:
- Access;
- Rectification;
- Erasure;
- Restriction of processing;
- Data portability;
- Objection to processing;
- Withdrawal of consent; and
- The right to lodge a complaint with an applicable supervisory authority.
The availability of these rights depends on the applicable law and the circumstances of the processing.
24. International Data Transfers
SERBESA is based in the United States.
Some service providers we use may operate in countries other than the country in which you live.
As a result, personal information may be processed or stored internationally.
Where applicable law requires specific safeguards for international transfers, we will seek to use appropriate mechanisms required by that law.
25. Children's Privacy
The Website and Software are not directed specifically at children.
We do not knowingly request or intentionally collect personal information from children in circumstances where doing so would violate applicable law.
If you believe that a child has provided personal information to us in a manner that is not permitted by applicable law, please contact us at: support@serbesasoftware.com
If we become aware that we have collected personal information from a child where collection was not permitted, we will take reasonable steps to address the situation.
26. Third-Party Websites
Our Website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage you to review the privacy policy of any third-party website or service before providing personal information.
27. Third-Party Trademarks and Services
SERBESA Driver Care may reference or interact with technologies and products associated with third-party manufacturers.
Third-party names and trademarks remain the property of their respective owners.
SERBESA SOFTWARE LLC is an independent software publisher and is not affiliated with, endorsed by, or sponsored by Microsoft Corporation or third-party hardware manufacturers such as NVIDIA, Intel, AMD, Realtek, HP, Dell, Lenovo, ASUS, Logitech, or Canon unless expressly stated otherwise.
28. Clean Software Commitment
SERBESA Driver Care is intended to be provided without adware, tracking toolbars, or third-party bundle software.
The Software is designed to perform its stated driver-management functions without intentionally including unrelated advertising software or browser toolbars.
Software functionality and third-party components may change between versions, so users should obtain the Software only through authorized SERBESA distribution channels.
29. Email-Only Software Delivery
SERBESA distributes license keys and Software download information through authorized electronic delivery.
This approach is intended to reduce the risk of users obtaining modified, repackaged, fraudulent, or potentially harmful copies from unofficial websites.
We recommend that customers do not obtain SERBESA Driver Care from third-party download portals or file-sharing services.
If you encounter a website claiming to distribute SERBESA Driver Care outside our authorized channels, please contact us at: support@serbesasoftware.com
30. Privacy and System Restore/Driver Backup Functions
SERBESA Driver Care may create Windows System Restore points and driver backups as part of supported system-maintenance functions.
These operations are intended to help users restore supported driver configurations.
Users should nevertheless maintain independent backups of important personal and business files.
Driver backups and Windows System Restore points should not be considered a complete backup solution for personal data.
31. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- Our Website;
- Software;
- Services;
- Data-processing practices;
- Third-party providers;
- Applicable legal requirements; or
- Business operations.
When we make changes, we will update the Effective Date shown at the beginning of this Privacy Policy.
We encourage you to review this page periodically for the latest information about our privacy practices.
32. Contact Us
If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, contact us:
SERBESA SOFTWARE LLC
732 S 6th ST, STE N
Las Vegas, NV 89101
USA
Email: support@serbesasoftware.com
Website: serbesasoftware.com
33. Acceptance
By using our Website or interacting with SERBESA, you acknowledge that you have had an opportunity to review this Privacy Policy.
Where applicable law requires consent for specific processing activities, we will obtain consent through the appropriate mechanism rather than relying solely on this Privacy Policy.
Last Updated: September 2026